![]() ![]() Please attach the file in your next reply. Use your Malwarebytes account to cancel your subscription by following these steps: Go to the Payments section in your Malwarebytes Account. STEP 4: Double-check for malware infections with ESET Online Scanner. STEP 3: Use HitmanPro to scan for Trojans and other malware. STEP 2: Use Malwarebytes to remove GOBA ransomware. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. To remove the GOBA ransomware, follow these steps: STEP 1: Start your computer in Safe Mode with Networking. You will be presented with a page stating, " Get Started!"Ĭlick the Advanced tab on the left columnĪ progress bar will appear and the program will proceed with getting logs from your computer That’s it You’re now up and running with a new subscription. ![]() Install the program and enter your license key when prompted. Here’s how to do that: Go to the Malwarebytes website and download the latest version of the program. ![]() Place a checkmark next to Accept License Agreement and click Next If your Malwarebytes Premium subscription has expired, you will need to reinstall the program to continue using it. You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: ![]()
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